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| AJIRALEO |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Job Title: CUSTOMER SERVICE AGENT
Place: Dar es Salaam
Deadline: 30/03/2019
Our client is looking for Customer Service Agent to work in a busy office environment in Dar es Salaam. Qualified candidates are encouraged to apply:
Deadline: 30/03/2019
Our client is looking for Customer Service Agent to work in a busy office environment in Dar es Salaam. Qualified candidates are encouraged to apply:
Responsibilities
- Greet customers when they arrive and direct them accordingly
- Provide customers with in-depth information about available Services and best options for their need
- Help customers decide between shipments methods through our rate cards.
- To be more focused and follow-up on customer value added services.
- Establish a relation with the Operations department and potential partners in order to ensure a controlled and healthy development of Brand.
- Timely report issues to be raised to the higher level to get the appropriate support.
- Update customers on changes in service, shipment status
- Act as the customers’ main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems or issues are dealt with appropriately
NEW TANZANIAN JOBS OPPORUNITIES 2019 (5,690+ POSTS)
Qualifications
- Degree in Business Administration, Sales & Marketing or related field from a recognized Institution.
- Experience in Customer Services is an advantage
- Working knowledge of Microsoft Word, Excel and Power Point and Outlook.
- Good oral communication skills both in English and Kiswahili.
- Possesses good relationship building and interpersonal skills Behavioural competencies
- Self motivated individual capable of taking ownership and working independently
