Jobs
in Tanzania 2019: New Job Vacancy at Precision Air Services Plc,
Kilimanjaro - Customer Service Supervisor | Deadline: 28th June, 2019
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Precision Air Services Plc is a fast growing private Tanzanian
airline which operates in Partnership with Kenya Airways, with its
strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview
We wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: CUSTOMER SERVICE SUPERVISOR
REPORTS TO: CUSTOMER SERVICE COORDINATOR – JRO
DUTY STATION: KILIMANJARO
ROLE PURPOSE STATEMENT:
ROLE PURPOSE STATEMENT:
To provide a safe, secure, efficient and customer focused passenger
services in compliance with regulatory requirements, Company’s policies
and Customer airlines procedures.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
• Lead, supervise and ensure efficient and effective check-in and
boarding of passengers in compliance with carriers policy/ procedures
and customer expectations
• Ensure timely closure of all flights on
daily basis for revenue to be realized. All flights to be closed within
30 minutes after departure and within 3 hours for disrupted flights.
• Manage information flow amongst team members, station in charge and all relevant internal and external stake holders.
• Prepare documentation and reports on routine customer correspondences
as may be required. Ensure accuracy of information shared and the
quality of customer service at all times.
• Supervise baggage
handling and prepare weekly baggage handling report. Liaise with the
customer service executive to ensure lost baggage is communicated,
traced, and delivered to affected passenger.
• Manage proper
manpower utilization and ensure effective deployment of resources to
ensure efficient & effective service delivery. This includes
preparation of effective monthly shift roasters and daily management of
its compliance.
• Manage training matrix and ensure staff on shift
are current in all mandatory trainings while at work at all times.
Liaise with Customer Service Coordinator in all training related
matters.
• Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
• Manage team’s performance on daily basis and ensure all staff have
detailed KPIs in line with the performance management system.
•
Ensure conformity with all regulatory requirements, organization
standards and local procedures as well as requirements of customer
airlines
• Effective communication internally and externally to
enable effective planning control and reporting before/during
checking-in, after departure and on arrival.
• Ensure a safe & secure working environment in compliance with relevant legislative/industry requirements.
• Audit, review and report on service delivery to monitor compliance SLAS’s.
• Administrative processes to ensure integrity and accuracy manual and computerized data processing
• Strict control of excess baggage collection and remittance
• Record all flight movements as per company requirement
• Any other duties as may be assigned by your supervisor
APPLY JOBS ONLINE
COMPETENCIES:
COMPETENCIES:
• High integrity and excellent communication skills.
• Able to work under pressure.
• Proactive and innovative.
• Team player
• Decisive and result oriented
• Customer focused
• University degree graduate in business administration or equivalent.
• Relevant lATA/ UFTAA qualifications or equivalent
• 2 years experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages is an added advantage
• Communication/interpersonal skills.
• Relevant airline certification.
• Supervisory/management skills.
• Computer literate.
Closing Date: Not later than 28th June 2019
Mode of Application:
If
you feel you meet the above requirements please send your application
and CV to the address below. Only short‐listed applicants will be
contacted.
Director of Human Resources and Administration Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania.
E‐mail: pwrecruit@precisionairtz.com
