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| AJIRALEO TANZANIA |
AJIRA TANZANIA 2019 / NAFASI ZA KAZI 2019
Position: Account Manager
DESCRIPTION
The position reports to VP of Commercial Operations. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
The position reports to VP of Commercial Operations. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product). He/she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This
role is ideal for a candidate with high potential who wishes to be
rewarded for outstanding performance, while having the opportunity to
gain valuable international business experience on large mobile
marketing projects.
The role is based in Tanzania.
REQUIREMENTS
Primary
ownership of the client relationship: main single point of contact
between the client and the rest of Upstream; ownership of all
operational and mid-level client contacts; managing client expectations;
building and securing client satisfaction
•
Primary commercial ownership of the account: implementation of the
account plan and achievement of the account targets; contract
negotiations and closing; performance monitoring; maintaining the
account P&L on a monthly basis; reconciliations, invoicing and
payments
• Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs
• Working closely with internal teams to ensure the project plan is delivered on time
•
Oversight of service performance: monitoring of traffic; tracking of
service performance indicators; monitoring of message performance;
monitoring of complaints and customer satisfaction
• Identifying opportunities and upselling (services, new products, marketing inventory)
• Liaising with local agents and partners – managing their local resources
• Identifying local partners and product opportunities
• Constantly monitoring the local competition landscape and detecting potential risks
Knowledge, Skills and Experience
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications:
• Excellent client-facing and negotiation skills
• Strong quantitative, analytical and problem-solving skills
•
Able to perform under pressure and deliver results in a demanding and
fast-paced environment that requires fresh thinking and innovation
• Excellent written and spoken communication skills
• Excellent command of English and Swahili language
• Very good educational background, preferably in a numerate discipline
• Attention to detail
• Results driven
• Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
• International perspective and cultural awareness
• Experience with mobile operators will be considered as a plus
Read Also: NEW TANZANIAN JOBS OPPORUNITIES 2019 (1,530+ POSTS)
Other Key Considerations
• 3-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
• Experience with budget management and cost control
• Business development or account management experience
• Solid understanding of Mobile, Web, and online advertising industry
• Marketing thinking and creative capability
• Travelling up to 20 % of the time
BENEFITS
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
